Key Terms
Title
"Mother of Modern Management" (given in retrospect; largely ignored by male-dominated academic establishment during her
Background
Attended Radcliffe University and Yale; asked to address London School of Economics; published articles in well-known wo
Core belief
"A fair day's pay for a fair day's work." No more, no less. If a worker couldn't meet the target, they shouldn't be work
Published
"The Human Problems of an Industrialized Civilization" (1933)
Main argument
Productivity increases when jobs are optimized, simplified, and matched to the right worker.
Definition
A general approach to management that says there is NO ONE BEST WAY to manage. Every situation is unique.
Results
Increased predictability and consistency; reduced errors; easier to replace workers while retaining productivity.
Focus
Industrial capitalism — an economic system where industry is privately controlled and operated for profit.
Method
Researchers alternately offered and took away benefits (lighting, breaks, shortened schedules, meals, savings and stock
Ergonomics defined
The study of people in their operating environment, with the goal of increasing productivity and reducing risk of work-
Classical School of Management
Emphasized increasing worker productivity by scientific analysis. Includes Taylor AND the Gilbreths.
Two major contributions
1. The Gantt Chart 2.
Three benefits of the Gantt chart
1. Aids in breaking down tasks into specific elements 2.
Example
Painting a room.
Problem they were solving
Favoritism and incompetence in large organizations. Authority went to people based on social standing and connections, n