Key Terms
Management
The process of planning, organizing, leading, and controlling people to effectively use resources to meet organizational
Simpler version
"the art of getting things done through people."
Remember
It also describes the process itself. Exam questions may test both.
Definition
The process of monitoring activities, measuring performance, comparing results to objectives, and making modifications a
Also described as a feedback loop
Observe what is happening, compare to the plan, adjust as needed, repeat.
Vertical management (also
Top-down management): the various levels of management within an organization.
Traditional structure
Pyramid shape with many layers.
Main disadvantage
Limits information flow from lower levels to upper levels.
Vertical thinking
Solving problems using traditional, recognized methods; opposite of creative or innovative thinking.
Titles
Assistant manager, shift manager, foreman, section chief, office manager.
CCO (Chief Compliance Officer)
Newer role; responds to demands for compliance with complex rules and regulations.
Position
Entry level of management; closest contact with workers.
Source
Henry Mintzberg, professor at McGill University (Canada); published in the 1970s. Still among the most studied descripto
Leadership
The ability to communicate a vision and inspire people to embrace that vision.
People are also a cost
They must be paid.